POLICIES & PROCEDURES
Welcome back! Your health and safety is our top priority. As a result of the pandemic, class sizes have been reduced and things are much different in how you take classes with us now than before. Please review the following closely before reserving a class…
You must PREPAY and PREREGISTER for classes in Mindbody. You can’t show up without first buying a Membership, Class Pack, or Single Class, AND then making a reservation. No drop-ins for now.
Anyone eligible for SPECIAL PRICING (Students, Seniors 60+, First Responders, Nurses, Teachers, Military) must CALL (954)-577-5777 OR EMAIL Info@TheYogaConnection.com at LEAST 24 HOURS BEFORE CLASS TO BUY CLASSES (not to reserve a class). Special Pricing can’t be bought online. See Pricing Page .
If you LIVE LOCALLY AND ARE NEW TO YC, sign up for your FIRST FREE CLASS HERE and someone will contact you within 24 hours to schedule you. New out-of-towners must make a purchase and reserve classes in Mindbody.
RESERVING A CLASS
GO TO Schedule OR INTO MindBody TO RESERVE A CLASS at least 10 minutes before class time. You will get an email/text confirmation (make sure email and phone number are valid). Phone/Email reservations not accepted.
CANCELLATION/NO SHOW POLICY
YOU MUST CANCEL RESERVATIONS USING Mindbody AT LEAST 6 HOURS BEFORE CLASS. Late cancellations/no shows will be charged $15 for clients with memberships, and those with class packs or single classes will have the class deducted. Phone/Email cancellations not accepted.
If a class is full, you can choose to be added to a Wait-list. You’ll be added if a spot opens and will get an email/text at least 2 hours before class starts. If you don’t want it, you must remove yourself from the Wait-list. If you’re added and cancel within the 6 hour late cancellation window or don’t attend, the cancellation/no show policy applies.
ARRIVAL & CHECK-IN
For safety, only the teacher will be at the studio for check-in. Mats, towels, water, and props (blocks, straps, etc) are unavailable to be rented, bought, or borrowed so please bring your own. NO IN-PERSON TRANSACTIONS.
STUDIO OPENS 10 MINUTES BEFORE CLASS. The door will be locked at the scheduled class time and you will miss the class and be charged the no-show fee if late (no exceptions).
FACE MASKS MUST BE WORN AT ALL TIMES INSIDE THE BUILDING. You are welcome to remove it ONLY when on your mat and class starts, but put it back on after class or ANYTIME when off the mat.
WAIT OUTSIDE UNTIL THE TEACHER GETS YOU. Temperatures will be taken and anyone 99.6+ or who exhibits flu-like symptoms will be sent home. Sanitize hands and tell us your name. Studio floors are marked for distancing and please try to separate even more if possible.
YOU MUST STAY FOR THE DURATION OF CLASS (in class or lobby). Without desk staff our front door can’t be left unlocked during class. The teacher will open it for emergencies only.
After class leave one at a time, closest to the door first. Do not congregate in the hall or lobby and be mindful of others. You are welcome to socialize outside. We will close 10 minutes after each class in order to sanitize.