POLICIES & PROCEDURES
Welcome back! Your health and safety is our top priority. As result of the current situation, class capacity has been reduced significantly and it will be much different than in the past in regards to how you take classes with us. Please review the following carefully before reserving your class…
YOU MUST PREPAY AND PREREGISTER THROUGH THE Mindbody Website. You can’t show up without pre-purchasing a membership, class pack, or single class, AND making a reservation (at least 10 minutes before class). No drop-ins for now.
ANYONE WHO QUALIFIES FOR SPECIAL PRICING (Students, Seniors 60+, First Responders, Nurses, Teachers, Military) MUST CALL (954)-577-5777 OR (954)-404-8222 OR EMAIL firstname.lastname@example.org AT LEAST 24 HOURS BEFORE CLASS TO BUY CLASSES (not to reserve a class). Proof of eligibility must be on file. Special Pricing can’t be bought online and will be done by phone or email. See Pricing Page for details.
RESERVING A CLASS
CANCELLATION/NO SHOW POLICY
YOU MUST CANCEL RESERVATION USING Mindbody AT LEAST 6 HOURS BEFORE CLASS. Late cancellations/no shows will be charged $15 for clients with memberships, and those with class packs or single classes will have the class deducted. Phone/email cancellations not accepted, must be through Mindbody.
If a class is full, you can choose to be added to a Wait-list. You’ll be added if a spot opens and will get an email/text at least 2 hours before class starts. If you don’t want it, you must remove yourself from the Wait-list. If you’re added and cancel within the 6 hour late cancellation window or don’t attend, the cancellation/no show policy applies.
ARRIVAL & CHECK-IN
For safety, only the teacher will be at the studio for check in and no desk staff will be on duty for now. Mats, towels, water, and props (blocks, straps, etc) are unavailable to be rented, bought, or borrowed. Please bring your own. NO TRANSACTIONS WILL TAKE PLACE AT THE STUDIOS.
STUDIO OPENS 10 MINUTES BEFORE CLASS. The door will be locked at the scheduled class time and you’ll miss the class and be charged the no-show fee if late (no exceptions).
FACE MASKS MUST BE WORN AT ALL TIMES INSIDE THE BUILDING. You are welcome to remove it when on your mat and class starts, but put it back on after class or if you need to leave your mat for any reason.
WAIT OUTSIDE UNTIL THE TEACHER CALLS YOU IN, ONE BY ONE. Temperatures will be taken and anyone 99.6+ or who exhibits flu-like symptoms will be sent home. Sanitize hands and give the teacher your name. Put shoes in your bag or neatly in hall. Studio floors are marked for distancing and please try to fill in every-other space if possible (for more separation).
YOU MUST STAY FOR THE DURATION OF CLASS (in class or the lobby). Without desk staff our front door can’t be left unlocked during class. The teacher will open it for emergencies only.
After class leave one at a time, closest to the door first. Do not congregate in the hall or lobby and be mindful of others. You are welcome to socialize outside. We will close 10 minutes after each class in order to sanitize.